OPEN: M-F 7:30AM–11PM | WEEKENDS 6AM–11PM

CONTACT: (301) 987-1506

FAQs

Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase and the delivery ticket. Reimbursement therein shall not exceed more than 10 times our charge for cleaning the item, preferably in the form of store credits.

Reimbursements for lost or damaged items tendered through our wash and fold laundering service may be issued if a detailed list of each item is accompanied with the order at the time of drop off. The list must include the brand, item style, color and size of each individual item in the order. The value of the reimbursement for Wash & Fold services shall not exceed more than 10 times our charge for cleaning the order, preferably in the form of store credits. If no list is provided at the time of drop off, Tropix Laundromat is not responsible for any lost or damaged items and there will be NO REIMBURSEMENTS or compensation of any form. Tropix Laundromat is not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedure. Claims for damaged items must be reported within 48 hours from the time of pick up or delivery, accompanied by the ticket and receipt or proof of purchase. Reimbursement therein will be issued in accordance to the appraised value of each damaged item by following the International Fair Claims Guide for Consumer Textile Products as set forth by the International Fabricare Institute, and shall not exceed more than ten times our charge for cleaning the item.

By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to Tropix Laundromat policies.