FAQ
Don't see an answer to your question below? Contact Us.
Pickup & Delivery FAQs
You can schedule pickup online through Tropix Laundry’s booking system. Choose the time that works best for you, and we’ll take care of the rest.
Pickup and delivery laundry service is $1.59 per pound, with a 25lb minimum order and a $3.50 delivery fee. Comforters and or other specialty items are priced individually.
Our pickup and delivery service includes washing, drying, folding, and returning your laundry in a neat, organized order so it is ready when you need it.
Yes. Tropix Laundry pickup and delivery is designed for convenience, making it easy to schedule laundry service from your home, apartment, or other eligible address.
Tropix Laundry offers convenient next-day pickup and delivery service, so you never have to wait long for clean, fresh laundry.
We currently accept major credit cards, Visa, MasterCard and American Express
New customers can fill a standard 13 gallon kitchen trash bag. Your laundry will be returned to you in a new branded, Tropix Laundry bag which you can use in the future.
If you need additional flat rate bags, simply let us know via email or by giving us a call.
Yes! Tropix Laundry offers recurring pickup and delivery service so your laundry is always taken care of without needing to book each time.
We cannot accept shoes, animal beds, carpets, rugs, horse blankets, or items soiled with feces. Items with feces must be thoroughly rinsed and pre-soaked before they can be accepted. We also do not currently offer dry cleaning services.
Customers can receive occasional promotions by signing up for our newsletter and following us on social media. To redeem an offer, enter the promo code at checkout. Promotions are valid one time per customer or address unless otherwise noted.
Promotions are typically limited to one use per customer or address and cannot be combined unless otherwise stated. BOGO promotions are limited to one free bag per customer.
Not a problem, most of the time, we will try to reach you throughout the day to reschedule pickups or drop offs. Or simply call us at 240-813-9011 to reschedule. Multiple missed pickups may incure misssed pickup fee of $10 per missed pickup.
We stand behind our service and will always do our best to make things right. If you are not fully satisfied with your order, please contact us within 24 hours of delivery and we will re-clean that same order at no additional charge.
Your laundry is returned double-bagged and sealed to help protect it from normal weather conditions. Severe weather may still cause pickup or delivery delays. We are not responsible for damage that occurs after an order has been dropped off at the delivery location.
General FAQs
Tropix Laundry has convenient laundromat locations designed to make laundry day easier. Visit our locations page to find the Tropix Laundry nearest you, get directions, and view store details.
Hours may vary by location. Visit the specific Tropix Laundry location page for the most up-to-date hours, directions, and store information.
Tropix Laundry locations are designed for comfort and convenience. Depending on the store, amenities may include high-capacity washers and dryers, free Wi-Fi, vending, seating areas, clean restrooms, and more.
Yes. Many customers come to Tropix Laundry for comforters, blankets, and other oversized items because our larger machines make heavy loads easier to wash and dry.
Yes. Tropix Laundry is built for convenience, with efficient machines and comfortable amenities that help families get laundry done without wasting time.